Refund policy

🔁 Return & Refund Policy

Last updated: June 10, 2025

We want you to love your gear — but if something’s not right, we offer a 30-day return window on eligible items.

 

✅ Return Eligibility

To qualify for a return:

• Items must be unused, in original packaging, and include proof of purchase
• Return requests must be submitted within 30 days of the delivery date
• Items showing signs of use, damage, or missing components may be denied a refund
• Non-returnable items include clearance, final sale items, and any product marked as non-returnable in the description

💳 Refunds

• Refunds will be issued to the original payment method
• Please allow 3–5 business days after we receive and inspect your return for it to be processed
• You’ll receive a confirmation email once your refund is issued

🚚 Return Shipping

• Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect
• We recommend using a trackable shipping method
• We do not provide prepaid return labels unless the return is due to our error

 

 

 

📦 Lost or Stolen Packages

If your tracking shows a package was delivered but you didn’t receive it:

 

• Contact us at info@sandbarhq.com right away
• We’ll help file a claim with the carrier, but please note we are not responsible for lost or stolen items after confirmed delivery

 

 

 

📬 How to Start a Return

 

To initiate a return, contact us with your order number and reason for return at:

📧 info@sandbarhq.com

📞 567-259-6449

We respond within 1–2 business days with next steps and return instructions.